Mumbai: A consumer commission in Thane has asked Ola Electric Technologies to replace a defective electric scooter, or provide a full refund following a series of technical failures, citing “sheer deficiency” in customer service.The chronology of events shows the vehicle was not in proper condition and had various defects. “Not disclosing all relevant and necessary information in regard to the service of the vehicle and not removing the defects is a sheer deficiency on the part of the opponent,” it stated. The complainant purchased the scooter in July 2024 for Rs 96,997. On his first ride, just two days after delivery, the vehicle experienced acceleration snags and broke down multiple times. He said during a ride on Aug 29, 2024, the battery level plummeted from 21% to 3% within just 500 meters. It led to a sudden halt of the vehicle, which could have caused a fatal accident, the complainant claimed. The company was also ordered to pay Rs 20,000 for mental agony and hardship and Rs 15,000 for litigation expenses.
